Terms of service

Last updated: October 3, 2026

Overview

Welcome to Loja dos Puzzles™. The terms “we”, “our” and “Loja dos Puzzles” refer to Loja dos Puzzles, an online store operated by RULE'S SCAPE, LDA, tax number (NIF) 518815617, with its address at Rua do Passal, n.º 7, São Romão de Neiva, 4935-537 Viana do Castelo, Portugal. Loja dos Puzzles operates this store and website, including all related information, content, features, tools, products and services, in order to provide the customer with a personalized shopping experience (the “Services”). Loja dos Puzzles is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with the policies referred to in this document (these “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services and apply to all purchases made in our online store.

Please read these Terms of Service carefully, as they contain important information about your legal rights, in particular the right of withdrawal, the legal guarantee of conformity and the means of dispute resolution. Nothing in these Terms excludes or limits the rights granted to consumers by mandatory law.

When you visit, interact with or use our Services, you accept these Terms of Service. The processing of your personal data is described in our Privacy Policy. If you do not agree with these Terms of Service, you must not use or access our Services.

1. Access and account

By accepting these Terms of Service, you declare that you are at least 18 years old or of legal age in your country of residence. Minors may only use the Services with the consent and under the supervision of their parents or legal guardians.

To use the Services, including accessing or browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address and billing, payment and shipping information. You declare that all information you provide in our store is accurate, current and complete.

You are responsible for keeping your account credentials confidential and for the activity carried out in your account. You may not transfer, sell, assign or license your account to any other person.

2. Our products

We strive to present our products and their characteristics accurately in our online store. However, the colors or appearance of a product may differ slightly from how they appear on your screen, due to the type of device used to access the store and its settings and configuration.

Images are for illustration purposes, but the essential characteristics of each product are those stated in its description. All products sold are covered by the legal guarantee of conformity described in section 7.

Product descriptions may be updated at any time, without affecting orders already placed. We reserve the right to discontinue any product at any time and may limit the quantities of any products we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

3. Orders

When you place an order, you are making an offer to purchase. Your order will not be considered accepted until Loja dos Puzzles confirms acceptance. We must receive and process payment before your order is accepted.

We may refuse or cancel an order for a justified reason, in particular product unavailability, an obvious error in the price or description, or suspected fraudulent use. In that case, we will inform you using the email address or phone number provided at the time of the order and, if payment has already been made, we will refund the full amount paid.

Please review your order carefully before submitting it, as once the order has been accepted we may not be able to fulfill cancellation requests, without prejudice to the right of withdrawal set out in section 6.

Returns and exchanges are governed by section 6 of these Terms and by our Refund Policy, without prejudice to the rights granted to consumers by law.

You declare that the purchases you make are intended for personal or household use and not for commercial resale.

4. Prices and payment

All prices are shown in euros (€) and include VAT (IVA) at the applicable legal rate. Shipping costs are not included in the product price: they are calculated in accordance with our Shipping Policy and shown at checkout before you complete payment. The total price payable, including taxes and shipping costs, is always shown before the order is confirmed.

Prices, discounts and promotions may change without notice, but changes do not affect orders already placed. The price charged for a product will be the price in effect at the time the order is placed and will be shown in your order confirmation email.

Prices published in our online store may differ from prices charged in physical stores or in online or other stores operated by third parties. From time to time, we may offer promotions, which may affect prices and are governed by their own terms and conditions. In the event of a conflict between the terms of a promotion and these Terms, the terms of the promotion will prevail.

The available payment methods are shown at checkout. You agree to provide current, complete and accurate purchase, payment and account information and declare that you are duly authorized to use the payment method you choose.

5. Shipping and delivery

Shipping destinations, costs and times are described in our Shipping Policy. The delivery times indicated are estimates. Unless otherwise agreed, the order will be delivered within a maximum of 30 days from the conclusion of the contract. If delivery is not made on time, the consumer has the rights provided for by law, including, under the legal terms, the right to terminate the contract and to be refunded the amounts paid.

We are not responsible for delays caused by incorrect or incomplete delivery details provided by the customer, or by exceptional circumstances beyond our reasonable control.

The risk of loss of or damage to the products passes to the consumer when the consumer, or a third party indicated by the consumer other than the carrier, takes physical possession of the products.

When you receive your order, we recommend that you check the condition of the packaging and the products and contact us as soon as possible if any product is damaged, defective or does not match what you ordered.

6. Right of withdrawal

Under Decreto-Lei n.º 24/2014, of February 14 (the Portuguese law on distance and off-premises contracts), the consumer has the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which the consumer, or a third party indicated by the consumer other than the carrier, takes physical possession of the goods. For an order with several goods delivered separately, the period runs from the day on which the consumer takes physical possession of the last item.

To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement, for example by email to info@lojadospuzzles.com, stating your order number and your personal details, or by using the model withdrawal form in the Annex, although its use is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.

Refund: if you withdraw, we will refund all payments received, including the standard delivery costs, within a maximum of 14 days from the date on which we are informed of your decision to withdraw. Additional costs resulting from your choice of a delivery method other than the least expensive standard delivery we offer will not be refunded. The refund will be made using the same means of payment as the original transaction, unless expressly agreed otherwise, and at no cost to the consumer. We may withhold the refund until we have received the goods back or until you have supplied proof of having sent back the goods, whichever is earlier.

Return of the goods: you must return the goods within 14 days from the date on which you informed us of your decision to withdraw, to the following address: RULE'S SCAPE, LDA, Rua do Passal, n.º 7, São Romão de Neiva, 4935-537 Viana do Castelo, Portugal. The direct cost of returning the goods is borne by the consumer. The consumer is only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions: under article 17 of Decreto-Lei n.º 24/2014, the right of withdrawal does not apply, among other cases, to goods made to the consumer's specifications or clearly personalized, or to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery.

In addition to this legal right, our Refund Policy provides additional commercial return conditions, which do not limit the rights described here.

7. Legal guarantee of conformity

All products sold are covered by the legal guarantee of conformity provided for in Decreto-Lei n.º 84/2021, of October 18 (the Portuguese law on consumer rights in the sale of goods), for a period of 3 years from the date of delivery. Any lack of conformity that becomes apparent within 2 years from the date of delivery is presumed to have existed at the time of delivery.

Defective, damaged or incorrect products are our responsibility. If you receive a product in any of these conditions, please contact us at info@lojadospuzzles.com, stating your order number and, if possible, sending photos, so that we can resolve the situation. Under the law, the consumer is entitled to have the goods brought into conformity, by repair or replacement, to a proportionate price reduction or to terminate the contract. Bringing the goods into conformity is free of charge for the consumer, including any necessary shipping costs.

The legal guarantee does not cover damage resulting from improper use, accidents or normal wear and tear.

8. Intellectual property

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, as well as their design, selection and arrangement, are the property of Loja dos Puzzles, its affiliates or licensors and are protected by Portuguese, European Union and international copyright, trademark and other intellectual property laws.

These Terms allow you to use the Services for personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any material from the Services without our prior written consent, except where permitted by law. Except as expressly provided in this document, nothing in these Terms grants or shall be construed as granting you a license or other rights under any patent, trademark, copyright or other intellectual property of Loja dos Puzzles, Shopify or any third party. Unauthorized use of the Services may constitute a violation of the applicable intellectual property laws. Loja dos Puzzles reserves all rights not expressly granted in this document.

The names, logos, product and service names, designs and slogans of Loja dos Puzzles are trademarks of Loja dos Puzzles or its affiliates or licensors. You may not use these trademarks without the prior written permission of Loja dos Puzzles. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans shown in the Services, including those of the brands of the products we sell, are trademarks of their respective owners.

9. Optional tools

You may be given access to tools offered by third parties as part of the Services, which we neither monitor nor control.

You acknowledge and agree that we provide access to these tools “as is” and “as available”, without any endorsement. To the extent permitted by law, we have no liability arising from or relating to your use of optional third-party tools.

Any use of the optional tools offered through the website is at your own risk, and you should be familiar with and accept the terms on which the tools are provided by the relevant third-party provider(s).

In the future, we may also offer new features through the Services (including the release of new tools and resources). These new features will also be considered part of the Services and are subject to these Terms of Service.

10. Third-party links

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these third-party materials or websites, you do so at your own risk.

We are not responsible for any harm or damage related to your access to third-party websites, or to the purchase or use of products, services, resources or content on third-party websites. You should carefully review the policies and practices of third parties before making any transaction. Complaints, questions or inquiries relating to third-party products and services should be directed to the third party concerned.

11. Relationship with Shopify

Loja dos Puzzles is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Loja dos Puzzles (RULE'S SCAPE, LDA), which is the seller and the entity responsible to the consumer. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and Loja dos Puzzles, including any injury, damage or loss resulting from the products purchased. You hereby expressly release Shopify and its affiliates from any claims, damages and liabilities arising from or related to the purchases and transactions you make with Loja dos Puzzles.

12. Privacy Policy

All personal information we collect through the Services is processed in accordance with our Privacy Policy and the General Data Protection Regulation (Regulation (EU) 2016/679). Certain personal information may also be subject to Shopify's Privacy Policy, which you can view here.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than your country of residence, with the appropriate safeguards required by law, in order to provide services to you. Please see our Privacy Policy for more details on how we, Shopify and our partners use your personal information.

13. Feedback

If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, non-exclusive, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium and for any purpose, including for commercial use, to the extent permitted by law. We may, for example, use the rights granted under this license to operate, provide, evaluate, optimize, improve and promote the Services.

You further declare that: (i) you own or have all necessary rights to any Feedback; (ii) you have disclosed any compensation or incentive received in connection with submitting the Feedback; and (iii) your Feedback complies with these Terms. We have no obligation to (1) keep your Feedback confidential; (2) pay you compensation for the Feedback; or (3) respond to your Feedback.

We may, without being obliged to do so, monitor, edit or remove Feedback that we consider unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or objectionable, or that infringes the intellectual property of third parties or these Terms of Service.

You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality or any other personal or proprietary right. You further agree that your Feedback will not contain defamatory, unlawful, abusive or obscene content, or any computer virus or other malware that could affect the operation of the Services or any related website. You may not use a false email address, impersonate another person or otherwise mislead us or third parties as to the origin of any Feedback. You are responsible for any Feedback you share and for its accuracy. We assume no responsibility for Feedback posted by you or by third parties.

14. Errors, inaccuracies and omissions

Occasionally, there may be information in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, shipping costs, shipping times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time. If an order already submitted is affected by an obvious error, we will contact you before shipping: you may confirm the order with the correct information or cancel it, in which case you will be refunded the full amount paid.

15. Prohibited uses

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly, to: (a) pursue any unlawful or malicious purpose; (b) violate any applicable national, European or international laws or regulations; (c) infringe or violate our intellectual property rights or the intellectual property rights of third parties; (d) harass, abuse, insult, harm, slander, defame, disparage, intimidate or cause harm to any of our staff or to any other person; (e) transmit false or misleading information; (f) send, knowingly receive, upload, download, use or reuse any material that does not comply with these Terms; (g) transmit or facilitate the sending of any unsolicited advertising or promotional material, including “junk mail”, “chain letters”, “spam” or any other similar solicitation; (h) impersonate or attempt to impersonate any other person or entity; or (i) engage in any other conduct that restricts or prevents anyone's use of the Services or that could harm Loja dos Puzzles, Shopify or users of the Services, or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that could affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell or exploit any part of the Services; (c) collect or track the personal information of others; (d) engage in spamming, phishing, pharming, pretexting, spidering, crawling or scraping; or (e) interfere with or circumvent the security features of the Services or any related website, other websites or the Internet. We may suspend, disable or close your account if you violate these Terms, without prejudice to orders already accepted and to your rights as a consumer.

16. Termination

We may terminate your access to the Services (or any part of them) in the event of a breach of these Terms or for another justified reason. Termination of access does not affect orders already accepted, amounts owed up to that date, or the consumer rights provided for by law.

The following sections will continue to apply after any termination: Intellectual property, Feedback, Termination, Disclaimer of warranties regarding information, Limitation of liability, Indemnification, Severability, Waiver and entire agreement, Assignment, Governing law and courts, Privacy Policy and any other provisions that, by their nature, should survive termination.

17. Disclaimer of warranties regarding information

General information presented in the Services (for example, blog articles and other informational content) is provided for general information purposes only. Although we strive to keep it accurate and up to date, we do not guarantee its accuracy, completeness or usefulness. Nor do we guarantee that your use of the website will be uninterrupted, timely, secure or error-free.

This section does not apply to the products sold, which are covered by the legal guarantee of conformity described in section 7, and does not exclude or limit any rights granted to the consumer by mandatory law.

18. Limitation of liability

To the fullest extent permitted by law, Loja dos Puzzles, our partners, directors, staff, affiliates, agents, service providers or licensors, as well as Shopify and its affiliates, will not be liable for indirect or unforeseeable damage, loss of profits, loss of data or similar damage arising from the use of the website, from any content published in the Services or from third-party websites.

Nothing in these Terms excludes or limits our liability: (a) for death or personal injury; (b) for acts or omissions committed with intent or gross negligence; (c) under the product liability regime; or (d) in any other case in which liability cannot be excluded or limited under the applicable law, including the obligations arising from the legal guarantee of conformity and the right of withdrawal.

19. Indemnification

To the extent permitted by law, you are liable, under general legal principles, for any damage you cause to Loja dos Puzzles, Shopify or third parties as a result of (1) your culpable breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of third parties, or (3) your improper use of the Services.

20. Severability

If any provision of these Terms of Service is found to be unlawful, void or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law and the unenforceable part will be deemed severed from these Terms of Service, without affecting the validity and enforceability of the remaining provisions.

21. Waiver and entire agreement

Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.

These Terms of Service and the policies we publish on this website, including the Privacy Policy, the Refund Policy and the Shipping Policy, constitute the agreement between you and us regarding the use of the Services and replace any previous versions of the Terms of Service, without prejudice to section 27 regarding orders already placed.

In case of doubt in the interpretation of these Terms of Service, the meaning most favorable to the consumer prevails, in accordance with the law.

22. Assignment

You may not delegate, transfer or assign this contract or any of its rights or obligations without our prior written consent. We may transfer or assign these Terms and our rights and obligations to another entity, provided that this does not reduce the consumer's guarantees and rights, and we will inform you whenever required by law.

23. Governing law and courts

These Terms of Service and the contracts concluded through the Services are governed by Portuguese law. If you are a consumer residing in another Member State of the European Union, the choice of Portuguese law does not deprive you of the protection afforded to you by the mandatory provisions of the law of your country of residence.

These Terms do not impose any exclusive jurisdiction on the consumer. Under the applicable European Union rules (Regulation (EU) No 1215/2012), the consumer may bring proceedings in the courts of their place of domicile or in the Portuguese courts, and may only be sued in the courts of the Member State of their domicile.

24. Alternative consumer dispute resolution

Under Lei n.º 144/2015, of September 8 (the Portuguese law on alternative consumer dispute resolution), we inform you that, in the event of a consumer dispute, the consumer may refer the matter to the following Alternative Dispute Resolution (RAL) entity:

CIAB, Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo) (consumer information, mediation and arbitration center)
Viana do Castelo office: Av. Humberto Delgado (Interface de Transportes), 4900-317 Viana do Castelo
Phone: 258 809 335 (call to the Portuguese national landline network)
Email: ciab.viana@cm-viana-castelo.pt
Website: www.ciab.pt

More information on the Portal do Consumidor (the Portuguese consumer portal): www.consumidor.gov.pt.

Consumers residing in another Member State of the European Union can also get help from the Centro Europeu do Consumidor (European Consumer Centres network): resolving consumer disputes through the European Consumer Centre.

25. Livro de Reclamações (complaints book)

In compliance with the legislation in force, Loja dos Puzzles provides the Livro de Reclamações Eletrónico (the official Portuguese electronic complaints book), available at www.livroreclamacoes.pt.

26. Headings

The headings used in these Terms are included for convenience only and do not limit or otherwise affect their content.

27. Changes to the Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We may update, change or replace any part of these Terms of Service by publishing the changes on our website, in particular for legal, regulatory or store operation reasons. We will notify you of any significant changes in accordance with the applicable law, and these changes will take effect on the date stated in the notice. Your continued use of the Services after the changes take effect constitutes acceptance of those changes. Orders are always governed by the Terms of Service in force on the date they were placed.

28. Contact information

Questions about these Terms of Service should be sent to info@lojadospuzzles.com. Our contact details are as follows:

Loja dos Puzzles, operated by RULE'S SCAPE, LDA
Tax number (NIF): 518815617
Address: Rua do Passal, n.º 7, São Romão de Neiva, 4935-537 Viana do Castelo, Portugal
Email: info@lojadospuzzles.com
Phone: +351 965 677 050 (call to the Portuguese national mobile network)

Annex: Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

• To: RULE'S SCAPE, LDA (Loja dos Puzzles), Rua do Passal, n.º 7, São Romão de Neiva, 4935-537 Viana do Castelo, Portugal, info@lojadospuzzles.com
• I hereby give notice that I withdraw from my contract of sale of the following goods: ________________________
• Ordered on ____/____/______ and received on ____/____/______
• Name of consumer: ________________________
• Address of consumer: ________________________
• Signature of consumer (only if this form is notified on paper): ________________________
• Date: ____/____/______