Shipping policy

Shipping policy

At Loja dos Puzzles, we work every day to make sure orders arrive quickly, safely and at the best possible price. Below you will find all the information about shipping methods and costs, depending on the delivery location.

Prices and shipping costs

All prices shown in the store are in euros and include VAT (IVA) at the applicable legal rate. The applicable shipping costs are always shown at checkout, before payment, after you enter your delivery address.

Shipping to mainland Portugal

All orders are shipped with trusted carriers, with tracking and security throughout the entire delivery process.

  • Home delivery (orders up to €34.99): €4.50
  • Free home delivery on orders of €35.00 or more

Shipping to the Azores and Madeira

Orders to the Autonomous Regions are shipped by air or sea, depending on the carrier and location.

  • Azores, Standard Shipping: €8.80
  • Madeira, Standard Shipping: €4.80
  • Free shipping is not available for the Autonomous Regions

Shipping to Spain

We ship to mainland Spain and the Balearic Islands at a flat rate, with tracking included. We currently do not ship to the Canary Islands, Ceuta or Melilla.

  • Standard Shipping: €3.90
  • Free shipping does not currently apply to Spain

Shipping to the rest of Europe

We ship to the following European countries, with tracking included:

  • Zone A (Austria, Belgium, Czech Republic, France, Germany, Greece, Ireland, Italy, Lithuania, Luxembourg, Monaco, Netherlands, Slovakia, Slovenia and Switzerland): €9.90
  • Zone B (Denmark, Estonia, Finland, Latvia, Norway, Poland and Sweden): €11.90
  • Free shipping on orders of €200.00 or more, in both zones

For shipments to Switzerland and Norway, which are outside the customs and VAT territory of the European Union, the authorities or the carrier in the destination country may charge customs duties, import taxes or clearance fees. These charges are not included in the price or the shipping costs and are payable by the recipient.

Additional information

  • Free shipping applies to orders to mainland Portugal from €35.00 and to orders to Zone A and Zone B countries from €200.00. It is not available for the Azores, Madeira and Spain.
  • All shipments include a tracking number. As soon as your order is dispatched, you will receive an email with this information.
  • We are not responsible for delays caused by incorrect addresses or absence at the delivery location. Always check your details before completing your purchase.
  • During peak periods (sales, Christmas, special campaigns), delivery times may be slightly longer.

If you have any questions about your order or shipping, please contact us by email at info@lojadospuzzles.com or through our contact page.